As your local water utility provider, we strive to keep you continually updated on all matters related to your water service. If you do not find the information you need, please contact our office and we will gladly assist you!
Coronavirus (COVID-19) and Your Water
The health and safety of our customers and employees is a top priority of the Blackland Water Supply Corporation board and management. We are closely monitoring guidance from the Centers for Disease Control (CDC) and local public health agencies on the preparations and response to potential impacts from the coronavirus (COVID-19).
According to the World Health Organization (WHO), Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. Based on current evidence, the risk to water supplies is low.
Coronavirus does not survive in chlorinated/chloraminated waters such as those used to treat and distribute drinking water.
Blackland WSC purchases treated water from the City of Rockwall. The City of Rockwall purchase treated water from North Texas Municipal Water District (NTMWD). NTMWD uses both filtration and disinfection during the treatment process. After filtration, the water is treated with chlorine/chloramines throughout the distribution system.
Blackland WSC is continuing to monitor the disinfection levels throughout our system daily as required by TCEQ.
However, due to the call for personal space we are limiting our face-to-face contact with our customers. Our personnel is still working in the office and are available to answer any questions or concerns you may have. If you need anything, you can give our office a call at 972-771-6375.
If you need to make a payment, we have several ways for you to pay.
Pay by Dropbox
We have a drop box in our parking lot which you can deposit your payment. The dropbox is located on the left side of the parking lot as you pull in. The dropbox is checked each morning and throughout the day.
You can also pay your bill online by going to our website @ www.blacklandwater.com. If you have problems logging, give us a call and we can assist you.
Pay by ACH Draft
We provide ACH Draft free of charge. You will need to complete the ACH Draft form and provide a voided check. We will process ACH Drafts on or about the 14th of the month.
Blackland WSC has plans in place to continue to serve our customers during this evolving situation. We are very committed to providing safe, clean drinking water to our customers each day.
Below is a list of resources where you can find factual information on Coronavirus causes and prevention measures.
Information from the CDC - Corona Virus
Information from the CDC - Hand Washing Protocol
Video from the CDC - FIght Germs. Wash Your Hands!
LOW PRESSURE ON NORTH SIDE OF I-30
We are experiencing an issue with low water pressure at the pump station north of I-30. If you are in the north of I-30 service area, you may be experiencing lower than normal water pressure while we are making the repair. We will have service back on line as soon as possible. For the most up to date information, please check the website. Update: Issue has been resolved. 12:20pm 3/13/2020
NTMWD will begin their Chlorine Maintenance Program on February 26th and it will run thru March 26th. The full press release about this Maintenance can be found on our website under News&Notices / NTMWD Chlorine Maintenance.
During this time, you may notice that the water has a stronger Chlorine odor and taste. This will not affect the quality of the water and it is still safe to drink. If you notice the water being cloudy, you can run your tap until it clears. If you have questions, call the office at 972-771-6375.
Boil Water Notice Rescinded
January 20, 2020
On January 14, 2020, the Texas Commission on Environmental Quality required the Blackland Water Supply Corporation public water system, PWS1990004, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of January 20, 2020.
If you have questions concerning this matter, you may contact: Melissa Rich, General Manager at 972-771-6375 or stop by our office at 6715 State Hwy 276, Royse City, TX 75189.
Below is the Boil Water Rescind Notice in Spanish
Aviso de Hervir Agua Rescindido
El 20 de enero de 2020
El 14 de enero de 2020, la Comisión de Calidad Ambiental de Texas requirió que el sistema público de agua Blackland Water Supply Corporation, PWS1990004, emitiera un Aviso de Hervir Agua para informar a clientes, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía ser hervida antes de que se usara como agua potable o para otros fines de consumo humano.
El sistema público de agua ha tomado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por este sistema público de agua utilizada como agua potable o para otros fines de consumo humano y ha proporcionado a la TCEQ resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 20 de enero de 2020.
Si usted tiene preguntas sobre este asunto, puede contactar a Melissa Rich, Gerente General al 972-771-6375 o pasa por nuestra oficina al 6715 State Hwy 276, Royse City, TX 75189.
January 17, 2020 - The boil water notice is to continue. I will post an update again once we are no longer under a boil water notice. Please continue to boil any water that you are using for consumption. It is okay for you to use the water for showers.
January 15, 2020 - Boil Water Notice is Still in Effect. Continue to boil your water that is used for consumption such as drinking, brushing teeth, cooking, ice, etc... We have flushed the system heavily today. We plan to take water samples tomorrow. Once the samples come back from the lab, we will know more. At this point, we do not have a timeframe. Please refer to original notice that was posted on our website for more information about the boil water notice. Sign up for text alerts to keep yourself up to date. You can do this on our website, blacklandwater.com. Alert signup is located on the right side of the home page.
Boil Water Notice for Community Public Water Systems
January 14, 2020
TXDOT Construction crews have hit our main water line at State Hwy 276 and FM549. We are currently unable to receive water to supply our distribution system and unable to maintain adequate pressure throughout this side of the system. Due to the reduced pressure for the entire south side of our system, the Texas Commission on Environmental Quality has required Blackland Water Supply Corporation to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these instructions).
Only customers that are south of I-30 are affected. If you are north of I-30, in the Airport Road/FM3549 side of our system, your water is not affected by this situation.
We are currently making the necessary repairs to restore service. Once service is restored, you will need to boil the water as this notice instructs until we are able to resend this notice.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
A Spanish copy of this notice can be found on our website at www.blacklandwater.com. We also have bilingual assistance available if you call the main office number provided below.
If you have questions concerning this matter, you may contact Blackland Water Supply Corporation, at 972-771-6375.
Spanish Version Follows.
Aviso de agua de hervir para sistemas públicos de agua comunitarios
14 de enero de 2020
Las cuadrillas de TXDOT Construction han llegado a nuestra línea de agua principal en State Hwy 276 y FM549. Actualmente no podemos recibir agua para abastecer nuestro sistema de distribución y no podemos mantener una presión adecuada en todo este lado del sistema. Debido a la presión reducida para todo el lado sur de nuestro sistema, la Comisión de Calidad Ambiental de Texas ha requerido que Blackland Water Supply Corporation notifique a todos los clientes que hiervan su agua antes del consumo (por ejemplo, lavarse las manos/cara, cepillarse los dientes, beber, etc.). Los niños, las personas de la tercera edad y las personas con sistemas inmunitarios debilitados son particularmente vulnerables a las bacterias dañinas, y todos los clientes deben seguir estas instrucciones).
Solo los clientes que están al sur de la I-30 se ven afectados. Si usted está al norte de la I-30, en el lado de Airport Road/FM3549 de nuestro sistema, su agua no se ve afectada por esta situación.
Actualmente estamos haciendo las reparaciones necesarias para restablecer el servicio. Una vez que se restablezca el servicio, tendrá que hervir el agua como indica este aviso hasta que podamos reenviar este aviso.
Para garantizar la destrucción de todas las bacterias dañinas y otros microbios, el agua para beber, cocinar y hacer hielo debe hervirse y enfriarse antes de su uso con fines de agua potable o consumo humano. El agua debe ser llevada a un hervor de laminación vigorosa y luego hervida durante dos minutos.
En lugar de ebullición, las personas pueden comprar agua embotellada u obtener agua de alguna otra fuente adecuada para el agua potable o el consumo humano.
Cuando ya no sea necesario hervir el agua, los funcionarios del sistema público de agua notificarán a los clientes que el agua es segura para fines de agua potable o consumo humano.
Una vez que el aviso de agua de ebullición ya no está en vigor, el sistema público de agua emitirá un aviso a los clientes que rescinda el aviso de agua de ebullición de una manera similar a este aviso.
Por favor, comparta esta información con todas las otras personas que beben esta agua, especialmente aquellas que no han recibido este aviso directamente (por ejemplo, personas en apartamentos, residencias de ancianos, escuelas y negocios). Puede hacerlo publicando este aviso en un lugar público o distribuyendo copias a mano o por correo.
Puede encontrar una copia en español de este aviso en nuestro sitio web en www.blacklandwater.com. También tenemos asistencia bilingue disponible si llama al número de la oficina principal que se proporciona a continuación.
Si tiene preguntas sobre este asunto, puede comunicarse con Blackland Water Supply Corporation, al 972-771-6375.
March 17, 2020
Coronavirus (COVID-19) and Your Water
The health and safety of our customers and employees is a top priority of the Blackland Water Supply Corporation board and management. We are closely...
March 13, 2020
We are experiencing an issue with low water pressure at the pump station north of I-30. If you are in the north of I-30 service area, you may be experiencing lower than normal water pressure...
February 21, 2020
NTMWD will temporarily change the disinfectant in its water treatement process from March 2 to March 30, 2020. During this time, NTMWD will suspend adding ammonia and use free chlorine to keep...
January 20, 2020
Boil Water Notice Rescinded
January 20, 2020
On January 14, 2020, the Texas Commission on Environmental Quality required the Blackland Water Supply Corporation public water system, PWS1990004,...
August 02, 2019
We have a leak on Poetry Road. While the repair is made, Poetry Ranch will experience low pressure or no water. We will have the repair completed as soon as possible. We do not have an estimate...